Legal

Privacy Policy

Isaan Bridge · Last updated: 14 April 2025

1. Introduction

Isaan Bridge ("we", "us", "our") is committed to handling personal information responsibly. This policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it.

This policy applies to all individuals who contact us, enquire about our services, or engage us for consulting work. It does not apply to the personal data of our clients' own customers or staff, which is governed separately under each engagement agreement.

Questions about this policy may be directed to privacy@isaanbrid.

2. Who we are

Isaan Bridge is an SME business consulting practice based in Khon Kaen, Thailand.
Address: 28 Moo 2, Mit Phap Road, Nai Mueang, Mueang, Khon Kaen 40000, Thailand
Email: privacy@isaanbrid
Telephone: +66 43 716 2589

3. What data we collect

We collect the following categories of personal data:

• Contact information: name, email address, telephone number
• Business information: company name, role, and information you share about your business situation
• Correspondence: the content of messages sent through our website contact form or by email
• Technical data: IP address, browser type, pages visited, and session duration (collected via cookies and analytics tools)

We do not collect sensitive personal data (such as health, financial account, or identity document information) through this website.

4. How we collect data

We collect data through:

• Our website contact form
• Direct email correspondence
• Telephone conversations (notes taken during or after)
• Cookies and analytics tools on our website (see Section 8)

5. Why we collect and use data

We collect and process personal data for the following purposes:

• Responding to enquiries: to reply to messages submitted through our website or sent directly
• Engagement delivery: to conduct consulting work agreed under a written scope
• Record keeping: to maintain accurate business records as required
• Website improvement: to understand how our website is used and where it can be made more useful

The legal basis for processing is primarily our legitimate interest in operating a consulting practice and fulfilling contractual obligations. Where processing is based on consent — such as optional analytics cookies — you may withdraw that consent at any time.

6. Data retention

We retain personal data only as long as it is necessary for the purpose for which it was collected:

• Enquiry correspondence: up to 12 months from the last exchange, unless an engagement results
• Engagement records: up to 5 years from the end of the engagement, for business record purposes
• Analytics data: aggregated and anonymised within 26 months

7. Data sharing

We do not sell personal data to third parties. We may share data with:

• Service providers: such as email hosting or website analytics providers, who process data only on our behalf and under data processing agreements
• Legal requirements: if required to do so by Thai law or a competent authority

We do not share client information with other clients or with commercial partners.

8. Cookies

Our website uses cookies. Essential cookies are required for the site to function. Optional cookies — including analytics cookies — are only placed with your consent. Full details are available in our Cookie Policy.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any personal data.

10. Your rights

You have the following rights in relation to your personal data:

• Access: to request a copy of the personal data we hold about you
• Correction: to ask us to correct inaccurate data
• Erasure: to request deletion of your data, where no legal obligation requires us to retain it
• Restriction: to ask us to limit how we use your data in certain circumstances
• Objection: to object to processing based on legitimate interest
• Withdrawal of consent: where processing is based on consent, to withdraw it at any time

To exercise any of these rights, contact us at privacy@isaanbrid. We will respond within 30 days.

11. Data protection measures

We take reasonable technical and organisational steps to protect personal data from unauthorised access, loss, or misuse. These include password-protected systems, limited access controls, and secure email practices. In the event of a data breach that is likely to affect your rights, we will notify you as soon as reasonably practicable.

12. Children's privacy

Our services are directed at business owners and managing directors. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through our site, please contact us so we can remove it.

13. Jurisdiction

This policy is governed by the laws of Thailand, including the Personal Data Protection Act B.E. 2562 (PDPA). Where clients are based in jurisdictions with additional data protection requirements (such as the European Union), we endeavour to meet those obligations as well. Questions or complaints may be directed to the relevant supervisory authority in your jurisdiction.

14. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this website after any update constitutes acceptance of the revised policy.

15. Contact

For any questions about this policy or about your personal data:

Email: privacy@isaanbrid
Post: Isaan Bridge, 28 Moo 2, Mit Phap Road, Nai Mueang, Mueang, Khon Kaen 40000, Thailand